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Altitude-Powered Solution wins "Call Centre Solution Of The Year"
Altitude Software is a 2001 and 2002 Tornado100 Winner


Aldermaston; UK; October 27th, 2005 – Close Premium Finance's multi-channel contact centre solution, based around the Altitude uCI software suite, has won the 'Call Centre Solution of the Year' Award at the prestigious Channel Network Awards. The winner solution was implemented by Altitude partner Call Centre Technology Ltd (CCT). Altitude Software is a leading independent contact centre solutions vendor.

Close Premium Finance (CPF) provides the funding for insurance premiums for private citizens and multinational corporations, funding over £2 billion in premiums each year. CPF sells via a network of 3,000 insurance brokers across the UK. In this margin sensitive business, CPF uses technology as the cornerstone of its strategy to deliver customer service excellence. Altitude Software partner CCT described the project thus, 'Working together with CCT, CPF designed and implemented a highly intelligent customer contact management system, using Altitude Software's 'unified customer interaction' suite, that has enabled it to increase the revenue it generates from brokers and revolutionise the way it deals with customers'.

'Altitude Software's 'unified customer interaction' suite has enabled CPF to increase the revenue it generates from brokers and revolutionise the way it deals with customers'.

The solution manages 10,500 emails per month, stores all contact history from all customer communication channels (phone, email, web, letters, faxes) and makes it available to agents when the customer calls up, provides all of these methods of contact in a 'universal queue' to agents, includes web collaboration for remotely training thousands of CPF customers (insurance brokers) and provides sophisticated analysis of incoming communications that drives improvements to the way CPF serves their customers.

Commented Richard Woollaston, Altitude Software UK General Manager: 'This award is a tremendous achievement for both Call Centre Technology and Close Premium Finance. CCT are one of our primary partners in the UK with a leadership position in the contact centre marketplace. Close Premium Finance selected the Altitude uCI platform and CCT as a partner as a way of achieving their vision of revolutionising the way they interact with their customers and handle business workflows. I'd like to congratulate both companies on this award.'

CCT (www.callct.co.uk) was founded in 1997 as a highly specialist reseller, providing voice and data solutions primarily to call centres. Over the years, CCT has evolved from a technology reseller into an award-winning services company & systems integrator offering one of the broadest portfolios of contact centre solutions in the industry. Its an Avaya Platinum Business Partner sitting at the top of Avaya's reseller channel in the UK

'The Call Centre Solution award is to recognise the resellers who has shown innovation in developing a solution for his client that delivers an exceptional level of Return On Investment
The Channel Network Awards (www.cnawards.com) judging panel was made of senior industry leaders and experts. The Call Centre Solution of the Year Award aims 'to recognise the resellers who has shown innovation in developing a solution for his client that delivers an exceptional level of Return On Investment, whether that is in monetary terms or customer retention. At a period where large organisations have been moving to 'off-shore' call centres the judges will be looking particularly for examples of UK based solutions that show what can be achieved with genuine skill and ingenuity'.

Key benefits of the implemented solution
According to CCT's award application 'Altitude Software's Altitude uCI provided the CRM brains to drive the performance of the multi-channel contact centre and is enabling CPF to deliver an unparalleled level of service to the premium finance industry. CPF now has a highly efficient and scaleable ‘business ecosystem' .


Key benefits of the implemented soluti


Publisher Contact Information:

Altitude Software
+351 214 129 800
carlos.taveira@altitude.com

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