Sign In

Search Press
Looking for press releases of a particular company? Enter company name (or keyword) here.


Actimax's human touch makes sales soar
Telecoms solution provider Actimax increases turnover by 70%

April 3, 2007 -- Adding the human touch to Internet selling has helped a marketing telecommunications specialist to a massive rise in turnover.

Telecoms solution provider Actimax has reported a 70% increase in turnover – up from £3m to £5m – for 2006.

A major reason for the success story has been the realisation by online retailers that the way to beat competitors is to have a highly efficient call centre behind the scenes. They have discovered that discerning online customers opt to use websites with access to a human rather than having to rely on a virtual presence to answer queries or resolve problems.

As a result they have turned to installation and implementation experts at Essex-based Actimax for the call centre telecoms technology which makes the most of Internet sales opportunities.

Actimax Managing Director John Massey said: “As more online retailers have realised that a human element enhances Internet sales potential, we have been contracted to install and upgrade more Computer Telephony Integration (CTI) systems.

“While our 2006 performance reflects the overall dynamism of the team at Actimax, it is significant that companies selling via the web are looking for a phone element – a call centre behind it – that adds to their selling potential.

“We understand the complexity of their needs and this has been evident in our 2006 results.”

Actimax, of Yardley Business Park, Luckyn Lane, Basildon in Essex, has grown in 10 years to become one of Britain’s foremost marketing communications specialists. Mr Massey said that the company’s engineering expertise is its major strength and that investment in staff training has paid off in a high retention of experienced workers.

He added: “The work we do is now highly complex and we have helped many customers left with part-completed projects by resellers who haven’t the expertise to finish the job as we can.”

Publisher Contact Information:

Actimax plc
+44 (0)1268 756261

Company profile of Actimax plc
Past press releases of Actimax plc.


Tech investments
From our Online Data Service
VC-backed companies
From our Radar

Recent Deals

Nov 25€24.0MInternet commerce
Feb 14€19.0MBiopharmaceuticals
Feb 14N/AInternet services
Feb 14€4.6MBusiness applications
Feb 13€13.0MBiopharmaceuticals
Feb 13€25.0MMedical devices
Feb 13€15.0MBusiness applications

For information on Europe's most extensive database on technology funding click here!


Press Releases

May 28
identiq raises $5m seed, launches privacy-first identity validation...

Apr 29
nethone raised over $1 million from innovation nest

Jan 29
yumpingo raises $10m to transform guest experiences in restaurants

Oct 1
The Link App
the link app launches version 2.0

Mar 29
Addex Therapeutics
addex sucessfully raises chf40 million in capital increase

About usContact usLegal Information
Copyright © 1999-2019
Emerging Technology Research Europe Inc. All rights reserved.